Refund policy
We stand behind every piece we make. This policy explains our 30-day money-back guarantee, our lifetime warranty against breakage and tarnishing, and how promotional (Buy 1, Get More) orders are handled.
1. 30-DAY MONEY-BACK GUARANTEE
Customers have 30 calendar days from the delivery date of the order to request a refund, for any reason. No questions asked.
To request a refund:
Contact us at sarinemarket@gmail.com with your order number;
We will send you instructions on how and where to send the item back;
Once we receive it, your refund will be issued to your original payment method.
2. LIFETIME WARRANTY (BREAKAGE & TARNISHING)
Every paid item is covered for as long as you own it. If it ever breaks or tarnishes under normal use, we will replace it free of charge, no hassle.
To make a warranty claim:
Email us at sarinemarket@gmail.com with your order number and a photo of the issue;
Once approved, we will ship your replacement at no cost to you.
This warranty covers manufacturing and material issues, such as breakage or loss of color/shine. It does not cover loss, theft, or damage caused by intentional misuse.
3. PROMOTIONAL ORDERS (BUY 1, GET MORE)
In promotions such as Buy 1, Get 1 or Buy 1, Get More, it is expressly established that:
Only one item is actually paid for;
Any additional items are provided free of charge as a promotional benefit and do not have individual commercial value.
For this reason:
The 30-day money-back guarantee and lifetime warranty apply fully to the paid item;
Free items do not carry individual warranty coverage and are not eligible for individual refunds or exchanges, since they were not purchased.
Promotional Order Rules
For a full refund under the 30-day guarantee, all items in the promotional order must be returned together;
If a free item arrives damaged, contact us — we will review it on a case-by-case basis;
Promotional items may be exchanged only for the same product in a different size or color, subject to availability.
4. SHIPPING
All orders ship free worldwide, so there is no shipping cost to refund. Approved refunds cover the full value of the paid item(s).
5. HOW REFUNDS ARE PROCESSED
Approved refunds are issued to the original payment method within 7–10 business days of us receiving the return;
After processing, it may take up to 3 additional business days for the refund to appear, depending on the payment provider and financial institution.