Refund policy

REFUND & RETURN POLICY

We stand behind every piece we make. This policy explains our 30-day money-back guarantee, our Lifetime Guarantee against breakage and tarnishing, and how promotional (Buy 1 Get 2 Free) orders are handled.

1. 30-DAY MONEY-BACK GUARANTEE

Love it or your money back. You have 30 calendar days from the delivery date to request a refund, for any reason. No questions asked.

To request a refund:

  • Contact us at info@sarinemarket.com with your order number.
  • We will send you instructions on how and where to send the item back. Please do not send products back without contacting us first.
  • Once we receive it, your refund will be issued to your original payment method.

2. LIFETIME GUARANTEE (BREAKAGE & TARNISHING)

Every piece is covered for as long as you own it. If it ever breaks or tarnishes under normal use, we will replace it free of charge. No hassle.

To make a claim:

  • Email us at info@sarinemarket.com with your order number and a photo of the issue.
  • Once approved, we will ship your replacement at no cost to you. If the same piece is no longer available, we will offer a similar piece or store credit of equal value.

This guarantee covers breakage and loss of color or shine. It does not cover loss, theft, or damage caused by accidents or intentional misuse.

3. PROMOTIONAL & BUNDLE ORDERS (BUY 1 GET 2 FREE)

Orders placed through promotions such as Buy 1 Get 2 Free are treated as a single purchase.

  • For a full refund under the 30-day guarantee, all items in the promotional order must be returned together.
  • Individual promotional items cannot be refunded separately based on their regular price.
  • The Lifetime Guarantee covers every piece in your order.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, contact us at info@sarinemarket.com with your order number and photos. We will send a replacement or issue a refund at no cost to you, including return shipping.

5. SHIPPING COSTS

All orders ship free worldwide. For refunds under the 30-day guarantee, return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

6. HOW REFUNDS ARE PROCESSED

Approved refunds are issued to your original payment method within 10 business days of us receiving the return. Your bank or payment provider may need a few additional business days to post the refund. If more than 15 business days have passed and you have not received it, please contact us at info@sarinemarket.com.

7. CONTACT

To start any request, email info@sarinemarket.com with your order number and, for Lifetime Guarantee claims, a photo of the issue.