Shipping Policy

Last updated: October 2, 2026

At Sarine Market, we want you to know exactly what to expect after placing your order. This Shipping Policy explains our processing times, estimated delivery times, tracking process, and other important information regarding your shipment.

1. Processing Time

Orders are processed within 2 to 4 business days.

Processing time refers to the period between placing your order and your order being prepared and handed over for shipment.

Please note that processing time is separate from the estimated delivery time described below.

During periods of unusually high order volume, promotional events, or circumstances outside our reasonable control, processing may occasionally take longer.

2. Delivery Time

Once your order has been shipped, delivery typically takes:

5–14 business days

Delivery time begins after your order has been processed and shipped.

Sarine Market currently offers free worldwide standard shipping on all orders.

Delivery estimates are provided as a general guideline and are not guaranteed delivery dates. Delivery may occasionally be affected by circumstances outside our reasonable control, including customs clearance, carrier delays, local postal services, weather conditions, transportation disruptions, or other logistical events.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Tracking information may take some time to become active after the carrier receives the shipment.

If you do not see your shipping confirmation email, please check your spam or junk folder.

If you still cannot locate your tracking information, contact us at info@sarinemarket.com with your order number and we will be happy to assist you.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at info@sarinemarket.com as soon as possible.

We will make reasonable efforts to update your information before fulfillment, but once an order has been processed or shipped, we may not be able to modify the delivery address.

Sarine Market is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer. However, if you experience an issue, please contact us and we will do our best to assist you.

5. Customs and International Shipments

International shipments may be subject to customs processing depending on the destination country.

Customs procedures may occasionally cause delays beyond the estimated delivery timeframe.

Import duties or taxes may apply depending on your country and are the responsibility of the customer.

6. Delayed or Missing Orders

If your tracking information has not updated for an extended period or your order has not arrived within the expected timeframe, please contact us at info@sarinemarket.com with your order number.

We will review the tracking information and, where appropriate, contact the shipping carrier or fulfillment partner to investigate the shipment.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with our store policies.

7. Contact Us

If you have any questions about your order, shipping, or tracking information, please contact us:

Sarine Market

Legal Entity: DQL GLOBAL LIMITED

Website: sarinemarket.com

Email: info@sarinemarket.com

Phone: +44 7457 407787

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, fulfillment processes, or other operational requirements.

Any updates will be posted on this page with a revised “Last updated” date.